| September 23rd, 2009 | Web Self-Service Solution For BE Broadband Customers |
In a bid to enhance its customer service, internet service provider BE Broadband has declared that it is offering its subscribers a web self-service feature powered by Transversal. This online chat facility will enable customers to receive answers to their questions instantly while surfing the BE website, and the system can also provide a live chat function to fill in the need of a human representative. BE will be using automatic responses to over 200 questions, and the company is positive about its customer service knowledge base. By evaluating the questions asked by its customers, BE plans to gain a better insight into the requirements of its subscribers and customise the content on its website accordingly. Louise Kirlew, head of Member Services at BE Broadband, said that executing web self-service will provide an additional channel for customer communication that is accurate, and tailored to meet customers’ requirements. Davin Yap, CEO of Transversal, added that in a competitive market, efficient customer service provided by the broadband companies acts as a deciding factor in widening their network. With web customers being able to ask questions online rather than having to dial the operator for queries, the hopes of success of BE’s web self-service feature is quite understandable. Posted in Emptor Infos, Internet Telecommunication Resources, Technology Management |
|
|
